One-Star Reviews, Five-Star Ad Campaign: How Snowbird Ski Resort did it

One-Star Reviews, Five-Star Ad Campaign: How Snowbird Ski Resort did it

Using negative reviews as a marketing tool is not a new concept, as bars and restaurants have been doing it for years, turning poor feedback into merchandise or performances. However, Snowbird ski resort in Utah has taken this idea to the next level by building an entire campaign around one unhappy customer’s complaint. The resort’s ads feature pictures of picturesque views of the mountain contrasted with one-star reviews that highlight what some may consider challenges, such as steep terrain and deep snow.

What This Fake Ad Taught a 50 Billion Dollar, 153 Year Old Company About Advertising

What This Fake Ad Taught a 50 Billion Dollar, 153 Year Old Company About Advertising

Advertisers are frequently advised to transform their flaws into strengths, which is somewhat like to telling an introvert they should socialise more. It hardly ever occurs. For instance, Tesla’s latest advertisement touts the effectiveness of its super-cool autodrive technology but says nothing about the car’s battery range, the challenge of finding charging stations outside of California, or the exorbitant cost of the model. Weakness? Which flaws?